As soon as your claim(s) has been decided and is ready for delivery, a KPA staff member will contact you by phone in order to agree on the time and place of delivery. For further information about implementation, please see “What are the implementation options if you are a successful claimant”
(1)In the search field you should enter the five digit KPA number (eg. KPAXXXXX) of the claim you wish to search, (2) choose “KPA claims” and (3) click the “search” button. You can find the KPA claim number on the copy of the claim that was given to you when you submitted your claim(s) with the KPA. Once you have searched you will get the page that will show you the status of the claim and the photo’s of the claimed property. If you believe that the photo’s show a different property than the one you made a claim for, please inform us by contacting one of the KPA offices immediately
One way to find out if your claim has been decided is by visiting our web page at www.kpaonline.org, where you can use the search engine in “KPA claims”. If your decision is ready, you will see that the status of the claim will be “claim decided…”
Please remember to keep your contact information with the KPA up to date. If you change your address, telephone number or other contact details, it is essential that you send your updated contact details in writing, together with a copy of your ID card.
Please note: that there might be a time delay from when a decision has been made to when the decision is available.